Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We specialize in a wide range of consumer electronics, including smart gadgets, audio devices, home electronics, wearables, and more. All products are sourced from trusted manufacturers to ensure quality and performance.

2. How can I place an order?

Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. You will receive a confirmation email once your order is successfully placed.

3. What payment methods do you accept?

We accept secure online payments through major credit/debit cards, PayPal, and other trusted payment gateways displayed at checkout.

4. How long does shipping take?

Shipping times vary depending on your location. Most orders are processed within 1–3 business days. Estimated delivery times will be provided during checkout.

5. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times will vary depending on your destination.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status in real-time.

7. What if I receive a damaged or defective product?

If your item arrives damaged or is not working properly, please contact our customer service team within 7 days of delivery. We will arrange a replacement or refund in accordance with our return policy.

8. What is your return and refund policy?

We offer a hassle-free return policy. Products may be returned within 14 days of receipt if they are unused, in original condition, and in the original packaging. For more details, please refer to our Return & Refund Policy.

9. How can I contact customer service?

You can reach us via email at support@yoybook.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours on business days.

10. Are your products under warranty?

Yes, most of our products come with a manufacturer’s warranty. Warranty details will be included on the product page or in the product packaging.