Shipping Policy
Thank you for shopping at yoybook.com. We are committed to delivering your electronic products in a timely, safe, and reliable manner. Please review our shipping policy below.
1. Shipping Coverage
We currently ship to the following countries and regions:
- United States
- Canada
- United Kingdom
- European Union countries
- Australia
- Selected international destinations
If your location is not listed above, please contact us to confirm shipping availability.
2. Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- Once your order has been processed, you will receive a confirmation email with tracking information.
3. Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7–15 business days |
| Express Shipping | 3–7 business days |
| International Shipping | 10–20 business days |
⚠️ Note: Delivery times may vary due to customs clearance, weather conditions, or peak seasons.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your selected shipping method and destination.
- We occasionally offer free shipping promotions, which will be clearly indicated during checkout.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment through the carrier’s website.
6. Customs Duties & Taxes (for International Orders)
- International shipments may be subject to import taxes, customs duties, or VAT.
- These fees are not included in the product price or shipping fee and are the responsibility of the recipient.
- We recommend checking with your local customs office for more details prior to ordering.
7. Undeliverable or Returned Packages
If a package is returned due to:
- Incorrect or incomplete shipping address
- Refusal to accept delivery
- Failure to collect the package in time
We will contact you to arrange re-shipment. Additional shipping charges may apply unless the issue was due to our error.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
- Please contact us within 7 days of delivery.
- Include relevant photos or tracking details for faster resolution.
- We will investigate the issue and arrange a replacement or refund where appropriate.
Contact Us
For any shipping-related inquiries, please reach out to us:
📧 Email: support@yoybook.com
🌐 Website: https://yoybook.com